Kiwi Systems Services
Time Bucket Technical Development
For customers with short but frequent requirements where every request can be measured in terms of man-weeks. A traditional bidding cycle will prevent them from responding promptly to market change. We offer a service agreement to be established based on buying professional services time-bucket. The PS time-bucket is a certain time, i,e, 15 man-months where the customer can utilize them frequently and short requests. The process is as follows; the customer requests a change then our team estimates the time effort and negotiates it with the customer manager. Once approved, our team implements the changes. Once delivered the time-bucket is reduced by the amount spent on the assignment. A flexible SLA will be signed and a team manager is assigned to the engagement from our resource pool. There will be a monthly service report and monthly meeting to evaluate/discuss service issues and future plans.