Establish Technical Support Centers
We can establish technical support centers that manage Application Availability Assurance where it provides both reactive and proactive application-level support, bug fixing, and monitoring and health checks based on a contract service level agreement (SLA). This includes phone communication using Vonage systems/Skype/WhatsApp communication. This covers applications based on either well-known technologies like .NET, Java, application servers for Microsoft, Oracle, or IBM. In case we cover special technologies then, we establish and educate a new team with the technologies required. The team will work based on internal support processes and use an open-source ticketing system. The team will provide a monthly service report to the customer onsite manager to assess the service level (SLA) and discuss future customer plans.
Time Bucket Technical Development
For customers with short but frequent requirements where every request can be measured in terms of man-weeks. A traditional bidding cycle will prevent them from responding promptly to market change. We offer a service agreement to be established based on buying professional services time-bucket. The PS time-bucket is a certain time, i,e, 15 man-months where the customer can utilize them frequently and short requests. The process is as follows; the customer requests a change then our team estimates the time effort and negotiates it with the customer manager. Once approved, our team implements the changes. Once delivered the time-bucket is reduced by the amount spent on the assignment. A flexible SLA will be signed and a team manager is assigned to the engagement from our resource pool. There will be a monthly service report and monthly meeting to evaluate/discuss service issues and future plans.
Service for Revenue-Sharing Model
In the case of startups and entrepreneurs who want to focus on their new creative business-model and eliminate technical complexities from the equation, we can work as their technical arm in two engagement models Time and material where we will reduce their overall cost. Resources at cost + revenue-sharing model. This is more appealing where the startup will reduce its cost tremendously while it pays from the future value of its business. The cost will be low because we calculate the cost of the resources without overheads. This reduces prices and reduces the overall risk. In this case, Kiwi Systems should study the business model in advance and accept it. Also, contracts will be signed to manage the rights of both parties