Kiwi Systems Services

Establish Technical Support Centers

We can establish technical support centers that manage Application Availability Assurance where it provides both reactive and proactive application-level support, bug fixing, and monitoring and health checks based on a contract service level agreement (SLA). This includes phone communication using Vonage systems/Skype/Whatsapp communication. This covers applications based on either well-known technologies like .net, Java, application servers for Microsoft, Oracle, or IBM. In case we cover special technologies then, based on the assured contract we can establish and educate a new team with the technologies required. The team will work based on internal support processes and use an open-source ticketing system. The team will provide frequent service reports to the customer onsite manager to assess the service level and discuss future customer plans.

Tell me more